After broadcasting 170 shows of the RIMproReport, we’re announcing a major change to the format of the show going forward. For the last few years, this has been a weekly show. Going forward, we’ll offer the show as a monthly or even bi-monthly show. I’ll explain more on the show today. And there’s a couple…

As web marketing evolves and grows in its importance as a lead generation device for RIM service providers, it is important to know and understand how to improve it in your business. On the show today, I pull the WebVitality team here at Flourish Press into the RIMproReport studio and put them on the spot….

The secure information destruction industry continues to grow and change in significant ways. NAID, the industry association, is often at the forefront of the many facets of this growth. 2013 was a big year for NAID and the industry, and by all indications, 2014 is shaping up to be another big year for the industry….

On the show today, I’m going to review the major industry events of 2013. This can be helpful to you, as it will provide you—in a relatively quick fashion—an overview of what happened in the RIM industry in the past year. When you know the history and context of what happened in our industry, you…

Our guest today is part of the family in one of the most well-known family businesses in the greater RIM and shred services industry. Bowman Richards is Vice President at Richards & Richards of Nashville, TN. Bowman is the eldest son of Steve Richards, an industry icon. Today we talk to Bowman about growing up…

This is the fourth and final installment of our RIMproLive Europe event, which was recorded onstage at the European Information Management Conference. NAID-Europe and PRISM International hosted this event in Amsterdam last month. You’ve had a chance to listen to my interviews with Anthony Pearlgood of PHS Data Solutions, Marc Delhaie of Iron Mountain France,…

This is the third installment of our RIMproLive Europe interviews which were recorded on-stage at the European Information Management Conference. NAID-Europe and PRISM International hosted the event in Amsterdam last month. You’ve had a chance to listen to my interview with Anthony Pearlgood of PHS Data Solutions and Marc Delhaie of Iron Mountain France in…

The European Information Management Conference, hosted by NAID-Europe and PRISM International, was held a couple of weeks ago in Amsterdam. I had the distinct pleasure of interviewing three executives of large European RIM companies as part of the conference keynote. The keynote was called RIMproLive Europe. Last week you got to hear the first of…

The European Information Management Conference, hosted by NAID-Europe and PRISM International, was held last week in Amsterdam. I had the distinct pleasure of interviewing three executives of large European RIM companies as part of the conference keynote. The keynote was called RIMproLive Europe. Over the next few weeks, I’m going to replay the interviews. Today…

In our industry we talk a lot about disaster recovery. We sell our services as a way to prepare for it. But what if it really happened to you? What if you had a major flood? What about a sprinkler system failure? Are you ready for that? Or what if a client of yours called…

A meeting with his lawyer opened his eyes to a brand-new business opportunity. And after researching it, he launched a RIM service business. Ron Bush started DRD Information Management back in 2004. Based an hour southeast of Chicago, DRD provides a full range of records and information-related service offerings. In the interview today, Ron shares…

This week I am pleased to replay an interview I did with Kristjan Backman and Patti Bowles, who own and operate Phoenix Recycling in Winnipeg, Manitoba, Canada. Their story is one of perseverance, love, and cool ways to make decisions. I think their conversation near the end of the interview about their adventure together is…

You might think that being involved in the hit British TV show The X Factor and hanging with Simon Cowell on the set would be quite glamorous. But for Charlotte Williams, it’s all just part of a great story that eventually led her to our industry. Charlotte is the PR and Marketing Manager for Shredall…

Every business that has created some degree of success in their market has taken specific actions to get them there. If you are willing to look for those clues, you can often leverage them in your own business. Nate Segall of AccuShred, a full service shredding and destruction services company based in Toledo, OH, has…

Everyone in the RIM industry has a story and each story is proof that it is possible to become successful in this business. Today, you’ll hear the story of Don Adriaansen of Titan Mobile Shredding. Don and his partner have built a successful shredding and destruction business in the greater Philadelphia area that includes mobile…

While he never officially left the industry, many are saying that Ray Barry is officially “back” with the recent announcement that he is joining NAID as their Chief Shreducation & Member Relations Officer. You may remember Ray from Total Training Services, Shred School and more. He was on the board of NAID and served as…

This is a replay of an interview I conducted with Dennis Barnedt, CEO of the Oasis Group headquartered in Dublin, Ireland. Dennis is also a Director and the Founder of Access. Dennis has a long and storied career in the RIM world and has become one of the leading movers and shakers in the global RIM services industry….

She’s one of the most known and loved vendors in the commercial RIM industry. She and the company she represents have been major contributors to the advancement of the industry. Fact is, they’ve been in the industry a very long time. Lori Palmer is the Executive Vice President of REB Storage Systems International, a global…

With just over five years in the RIM services business, Vince Fuemmeler is doing some really cool things at Information Management & Securities (IMS) located in Mexico, MO. Along with shredding, Vince has added hard copy records, scanning and imaging as well as software and cloud related services to his suite of offerings. As a…

As mergers and acquisitions continue to transpire in the RIM services industry, the value of a strong advisor and broker becomes more and more important. Bill O’Shields spent many years as the CFO of Recall, driving their initial acquisitions in the US market. He then went on to build a national powersports retailer through acquisitions…

Richard Reese has been one of the most influential people in the entire RIM services industry. From the time he joined Iron Mountain in 1981 until the spring of this year, Richard led a company and an industry to unprecedented heights. His influence is significant in the services we offer, the associations we are a…

Today is a great opportunity for you to get a glimpse into the mind of an IT Director. If you’ve struggled to figure out how to get their attention or sell to them, this show will be very instructive for you. John Gilbert, Director of Information Technology at Sunfood, a San Diego company that sells organic raw…

He got his start in his family’s moving business until his Dad showed an interest in records storage in the late 1980’s. After mapping out a detailed business plan and a small $20K loan, William (Bill) Palisano started Lincoln Archives in Buffalo, New York. This year will be Lincoln Archives’ 20th year in business! Since…

He started out as a teacher until he was laid off and got a job as a temp worker with a record center. Over 20 years later, he now holds a doctorate that deals directly with the RIM industry professionals. Dr. Michael Huff has over 26 years of hands-on operations, management and consulting experience in…

One of the few entrepreneurs in Kenya, our guest today is Marilyn Kamuru, the founder and managing director of eManage Africa. Based in Nairobi, Kenya, eManage Africa is a leading provider of records and data storage. They use industry-leading records management software and processes to provide an automated, secure environment for your records. Marilyn was…

A veteran data industry service provider, our guest today is Tim Goodwin, the founder and CEO of The Data Center. The Data Center, which is based in Rockford, IL offers a full range of data protection services. Tim made a strategic decision years ago to only service clients with data focused solutions. To this day, that has…

Our guest today has actually been involved in Watergate, Whitewater, and Worldcom but not in the way you might expect. He’s done detective work with the data. Chris Muller got his start in 1978 when he was in charge of software development for a financial printing company. The things he learned there were the seeds…

He’s been part of our RIM world as the owner of a records management business and also a shredding and destruction business in Cincinnati. So, he’s one of us. But while still deeply connected, those businesses are no longer a part of the equation. Now, Will Scott is creating some seriously cool results as the Inventor,…

The silver recovery business has often been tarnished with a bad reputation. But there are those who have worked to change the perceptions and deliver a reputable service over the years. Lon Rudnitsky, the Film Wash Partner at Pyromet grew up in the silver business. He knows the silver recovery industry inside out.  As someone…

Whack-a-mole. You know the game where the mole pops its head up and you have to hit it as quickly as you can? Do you feel like your business world looks a lot like that? There is a better way! You can systemize your business so it will grow and flourish without sucking up every…

This show will likely put some serious and well-warranted fear into you. My hope is that the energy of your fear gets quickly translated into preventative actions to ensure you don’t end up in hot water or even on the wall of shame. The topic…protecting the electronic data that you touch in any way, shape…

If there was ever a place to learn about the importance of records, it’s in a hospital. Our special guest today leveraged her experience as a nurse and then as a medical consultant and educator to then start a record center. You can hear the  rest of this story on the show today. Gail Bisbee…

Being “first” at anything is a major accomplishment. Think of the Wright Brothers and the first flight. Then there was John Alcock and Arthur Brown accomplishing the first cross-Atlantic flight. (Sorry Lindbergh fans. He didn’t actually make his crossing till eight years after they had.) And don’t forget Chuck Yeager and the first supersonic flight he flew…

This is a shred industry start-up story beginning more than 25 years ago. Long-time destruction industry veterans, Tim and Paula Oberst of Ohio Mobile Shredding join us on the show today. You’ll learn how Tim and Paula got started with an incredible marketing campaign, how Tim built his first shred truck and what it takes to…

Jim Booth revisits the show after a year to update us on his new role as the Records and Information Management Practice Group Leader at Brightstone Consulting and Brightstone Insurance. You’ll recall that Jim was the long-time Executive Director at PRISM International until last May. On the show today we’ll learn more about his transition and the work he is…

Craig Busch has had a significant influence in the shredding, RIM and recycling world with his line of products and consistent innovation. This includes various types of recycling containers and secure shred collection devices. An entrepreneur at heart, Craig is the CEO and President of Busch Systems as well as a partner and founder of a number…

On last week’s show we learned the Richard Reese story. We discovered what he did before Iron Mountain, how he got to Iron Mountain and then the incredible success he experienced while at Iron Mountain as it’s President, CEO and Chairman. In this, the second half of my interview with Richard, I ask him about…

In 1981, Richard Reese was recruited by Vin Ryan to be the President of Iron Mountain, a small, regional underground records and data storage business. At the time Richard took the helm, it was a $3 million-a-year company. Today, he retires from leading this $3 billion-a-year-plus global conglomerate. Not only did Richard lead his company to…

The Turtle Case brand is a well-known and highly respected product used throughout the data vault and RIM service industry. Given the unique reach of the Turtle Case product into our world, its manufacturer’s perspective of our industry would be meaningful to hear and understand. Ken Schneider, President of Perm-A-Store, joins us today on the show to…

If you are headed to Nashville next week for the NAID 2013 Annual Conference, you’ll want to listen to this show. Steve Richards is Conference Chair for the March 22-24  event and is joining me on the show today to give you big ole “get ready to come to Nashville” overview. From the event itself to the venue, Steve…

If you have ever wondered what your prospect might  actually think, here is an opportunity to get into her head. On the show today, we’re going to dig into what makes an office manager tick. We’re going to learn what she does with her day. You’re going to hear what she thinks about you, your…

An interesting ownership structure, a small marketplace, a diverse RIM service business, recent acquisitions and evident success. Today we learn about the unique story of  Kent Record Management in Grand Rapids, MI. Our special guest today is Greg George, the CEO and one of the co-owners of Kent Record Management. We learn from Greg how this small market company has grown to have a big…

On today’s show we talk about the care and feeding of shred trucks. It’s important because when your shred trucks are not working, there is no money coming in. Randy Rauenzahn, Equipment Trainer and Field Service Expert with Shredfast talks about the critical things that all shred truck operators should do to keep their machines humming…

Disaster recovery, business continuity and emergency preparedness are some of the important reasons clients use RIM related services. And the better their planning and preparation for the unthinkable, the more likely they are to use even more of those services. On today’s show, Michael Smith, the President and Founder of Readysmith Advisers joins us. Michael has significant…

For the first time in RIMproReport history, we have an industry investor on the show. John Balzer is a Director with the Special Situations Group at Goldman Sachs. John has been involved in working with many of the larger companies as they experience significant growth either through expansion or acquisition. He’s been intimately involved in a…

A consummate industry professional, Richard Steed joins us on the show today. Richard is the Vice President of Pacific Records Management with operations in Sacramento, Stockton, Fresno and Modesto. Richard has been in the industry for 27 years and as a result brings a unique perspective to his role. He has also served PRISM International as a board…

The FileMan, Cary McGovern needs no introduction. A long-time industry sales consultant and start-up advisor, Cary is now “officially” retired. But that doesn’t quench his passion for the industry and his desire to know what is happening. Today on the show, Cary and I discuss the impact of the acquisitions that continue to transpire in the RIM…

Nate Campbell will exert significant influence on the RIM services industry this year. As the Chief Operating Officer at Access and the new President of the PRISM International Board of Directors, I wanted the chance to speak to him about both roles. Nate has been in the business a long time. We spend some time learning…

As you start your year, one of the most critical aspects of your RIM business relates to compliance. It is important for your company and non-negotiable when it comes to serving your clients. On this weeks show, the “HIPAA Man” Tom Dumez, President of Prime Compliance, joins us to discuss the important compliance issues emerging in the…

Happy New Year! I wish for you incredible success in 2013. As we begin 2013 it is fitting we spend some time with Joe Malerba, VP of Sales for the Russ Bassett Corporation. Joe is a long time data protection industry vendor and has unique insights on the vault and offsite media storage areas of the…

As we reach the end of 2012, here’s a quick and rapid look at the year behind us. There were a ton of acquisitions, but without listening to the show today, you might forget just how many there were. We cover those and other big industry news. So join us today for this retrospective look…

Today we learn how a privately owned offsite vault and data protection business has grown into a significant player in the full-service, disaster recovery and business continuity space. Dick Fordham, the Director of Strategy and Marketing for Recovery Point will join us on the show today to talk about their story.  Dick discusses the power of positioning and…

Scott McNelley is CEO and Founder of Admiral Records Management in Montgomery, Alabama. Not unlike many others in the RIM services industry, Scott  built his record center on the back of his Montgomery, AL  commercial moving company, Admiral Moving. But he has found a great way to leverage the value of both businesses to serve each other in…

Stefan Chorus is the Managing Director of Streff Moving Storage Archive Services in Strassen, Luxembourg. On the show we hear about Streff and their story. But we also learn about a unique requirement they have in Luxembourg with the finance department of the national government. Stefan and Streff are also highly committed to being a green company…

John Barwick is the Founder and President of River Mill Data Management in Columbus, GA. John took an empty warehouse and his entrepreneurial street smarts and built a solid RIM services and destruction business. John describes his overnight shred routes, his critical beliefs about customer service and his recent foray into the medical waste disposal business…

Joseph Coletta is the General Manager of Safe Shredding based in Roseland, NJ. Joe is an incredibly colorful character in the industry. But behind the funny is a shredder with a solid operation in a highly competitive marketplace. Joe provides us with his own story as well as some of the different ways he has grown…

Joe Germinario is the Founder and President of Allstate Information Management based in Patterson, NJ. The growth of Allstate is an incredible success story and a testament to Joe’s entrepreneurial drive and vision. Today, we learn about how Joe started and built the business and some of the secrets of his significant success. We’ll also catch you up on the…

Life has a funny way of dumping us in the deep end of the pool before we know how to swim. Guy Wilson has had his share of deep-end swimming lessons. Guy is the General Manager of Fort Knox Records Management, a Records and Information Management company which serves all of Australia. Fort Knox is…

Dennis Barnedt is Director & CEO of the Oasis Group headquartered in Dublin Ireland, and Director and Founder of Access Information Management. Dennis has a long and storied career in RIM and has become one of the leading movers and shakers in the global RIM industry. Not only will you get a chance to hear his story,…

Colm Lane is the General Manager of Lane Archive Technologies (LAT), a full service RIM company with multiple locations throughout the Philippines. Colm has led the expansion and growth of LAT using all sorts of interesting and imaginative  techniques. He talks on the show about education marketing, stealth marketing and aligning with an Integrity Initiative that has…

Can you imagine making the decision to start a RIM service business in a brand new country? It’s a hard enough decision just in your own backyard. Now, imagine making this kind of entrepreneurial start-up decision with no prior record center experience. Against what many might consider rather unfavorable odds, Florian von Oppenheim set out from the…

What began as a 24 hour a day microfilm and microfiche service company in 1974, has today become a powerful, full-service Enterprise Content Management provider based in Indianapolis. Tronitech provides a full suite of document management solutions, tools and support. This includes scanning and imaging, cloud solutions, capture software and a whole lot more. Today…

Chris Howard is the President of Waterfront Capital, in Fort Lauderdale, Florida. Chris and his partner, Sean Slade have been involved in more than 200 RIM business sales transactions over the years. On top of that, Chris has also owned and recently sold his own privately owned record center. On the interview replay, you’ll learn more about what…

Just 23, Trisha Rooney Alden purchased a small storage business as a way to start her entrepreneurial life. In that storage business she bought were the archival records of one small law firm. Today, almost 20 years later, R4 Services is a incredibly successful, full-service record center in Chicago employing more than 30 staff and managing more than a million boxes….

Today’s story is about entrepreneurial stick-to-it-ive-ness. My special guest today started out in the donut business. Today, she runs a multi-site RIM service company in Mexico City, Mexico. But between the donuts and the records management, she’s experienced success, failure and tremendous personal loss. Lula Salazar is the Founder and Director General of Pay Per Box, a RIM enterprise with…

Our special guest is Jason Lavender, Founder and CEO of ID Theft Solutions of America. They are doing something pretty cool things to ensure client companies and their client’s staff are protected from identity theft. They are also extending it to support their clients, clients as well. I learned some interesting information during this interview….

Today’s show is about a person that looked at a problem in a different way. Not from the shred industry, Steven Hershman faced an identity theft issue that pushed him to shred everything. In the process he discovered that small, desk-side shredders just don’t do the task of shredding like they should. So he set off…

Imagine having the dominant position in a marketplace with your RIM service business.  Now imagine that even the big national and international competitors are absent from your market. Then, go so far as to let yourself dream even more and place yourself into one of the most entrepreneurial business environments in the world where your services are…

Chad Sorrell is the founder of Archive Logistics, a nine year old full service RIM enterprise he founded when he was 23.  The company serves the Tri-City area in East Tennessee, which includes Johnson City, Kingsport and Bristol. Chad has built an incredibly good business in a very small market. He’s been awarded with a…

Steve Richards is the President of Richards and Richards in Nashville TN.  He is also the President of the new Data Protection Association, a not for profit organization whose mission it is to  set the standard for service and education for members of the Data Protection Community, worldwide. On today’s episode, Steve discusses the new Association as well…

Today’s 100th episode of the RIMproReport was designed to be a celebration of the great time we’ve had doing the show for the last couple of years. And because of the milestone, Ian Thomas from O’Neil Software, our Exclusive Show Sponsor, joins us to chat about it. He promised, that as a way to celebrate…

PRISM International has changed quite significantly over the last few months. Not only was there a change in the Executive Director, staff and head office location, PRISM made the transition from a self-managed association team to an association management company run team. Today on the show we officially meet and get to know the new PRISM Executive Director,…

Archive Systems is making things happen. The Fairfield, NJ company is growing at a significant rate and is already located in eight geographic regions across the US, with more to come. Co-founder and Executive Vice President, Andy Koval is a driving force behind the success at Archive Systems. Today, he discusses their story as well…

If you have ever wondered what the process of selling your RIM service business would entail, this show will be a great way to learn. Vance Goss started Brazos Records Storage in 1994 in College Station, Texas. In February of 2012 he sold the business to Cornerstone Records Management. Today, Vance shares the story of preparing, planning and then,…

In the city of Spokane, Washington, Patrick DeVries is making things happen. Patrick is the founder and President of DeVries Business Services, a company that is using the power of diversification in its service offerings to establish an incredibly solid position in the marketplace. Not only does DeVries provide records storage, shredding, scanning and imaging and the…

Mike Faber is Vice President, Archives Division of JK Moving Services.  Mike is a Certified Records Manager (CRM)  and is known within the records center world as one of the industry historians. On the show today we talk to Mike about the value his CRM designation has provided him in selling RIM related services. We’ll also discuss…

Michael Hyland is Director of Grace Records Management and Grace Information Management. He has over 27 years of experience in the commercial Records Management Industry. Michael is based in Sydney, Australia and has been instrumental in the continued development of the RIM industry within Australia. On the show today, Michael shares his story as well…

Joe Nezi is the Executive Vice President of Business Development for Retrievex.  Joe is a long time industry veteran known for his role in the meteoric growth of Pierce Leahy Archives. Today, I chat with Joe about his story, Retrievex and the perspectives he has about sales in the RIM industry. We’ll also get you caught…

Shredder Mom is an institution and icon in the Shred and Destruction World. Officially, her name is Evelyn Jefferson and she is the Sales Manager at Allegheny Shredders. Evelyn has been someone who has helped so many companies in the industry in their start-up or growth stages. And she has a wonderful story to tell…

Jim Booth, Executive Director of  PRISM International  joins me on the show. Today is his last official day as Executive Director, a role he has played for the last 12 years, so this show is rather bittersweet. On the show today, Jim recounts some of the highlights he had over the years and we also spend some…

Jeff Green is the Sales and Marketing Manager for AccuShred in Toledo, Ohio. Jeff is the recipient of a “Top 20 Under 40” recognition, as well as a noted social media leader and expert within the shred industry. Today we discuss marketing and more importantly, social media. Jeff is not a 3rd party “expert” trying to sell social…

In the greater RIM industry there are individuals who play a significant role in the start-up or growth of a independent business. In a number of cases this includes non-competitive business owners who share their experience and knowledge. But more often it is industry vendors who generously give of their time, perspective and broad expertise…

Lloyd Williams is the Founder and Managing Director of Shredall and SDS, headquartered in Nottingham, England. Lloyd is one of my favorite marketers in the entire RIM industry. On the show today, he and I chat about the birth and growth of his business, as well as some of his marketing campaigns. We’ll also catch…

Scott Fasken is the Owner of Colorado Document Security and is also the 2012/2013 President of NAID. Scott has a great story to tell about his business and his passion for NAID. If you’re in the shredding business, you’ll find this interview full of great ideas. We’ll also catch you up on the latest industry…

It’s a special day on the RIMproReport. Today is Tom Adams birthday and it is also the official launch date for his new book, You Are The Logo. In honor of this special occasion, a surprise guest host commandeered the RIMproReport studio to interview Tom about his new book. Normally Tom is the one doing…

How would you like a 200 feet  of granite as your protective vault walls? Would fully armed security personnel guarding the entrance to your vault be appealing? And even if someone got past the guards, would you be comforted by the fact that they’d still have to get through a six ton,  atomic bomb resistant…

Kathi Albertini joins us for the second time on RIMproReport. I’m happy to have her back to chat about Owner/Executive Development. Kathi is the CEO of  Management Growth Institute in Rochester, NY. Both Kathi and I are passionate about this topic. We discuss the benefits of ongoing development, the opportunities available, as well as some expectations…

PRISM International is going through some significant transitions in the days and weeks ahead. The most important element in the transition is the move from an independently managed association to one managed by an association management company. The 2011 PRISM President,  Chris Pearson and his predecessor, Dave Heric, the 2010 President, as well as the entire PRISM Board…

Spring is here and so is conference season. The first big event in our industry is the NAID Conference in Anaheim starting next week. It was important for me to have Bob Johnson, Executive Director of NAID join us again to update us on the upcoming conference. I also wanted to chat with Bob about…

Sherri Taylor is President and CEO of Armstrong Archives in Carrolton, TX.  Sherri has an amazing story to share of starting not one… but two separate RIM service businesses from scratch. She talks about some of the growing pains and also about being stuck in the “tweaner” years. She also reveals an interesting job and superstar…

Chris Howard is the President of Waterfront Capital, in Fort Lauderdale, Florida. Chris and his partner, Sean Slade have been involved in more than 200 RIM business sales transactions over the years. On top of that, Chris has also owned and recently sold his own privately owned record center. On the show, you’ll learn more about what…

Dale Mitchell is the Co-Owner and CFO of DataSite in Seattle, Washington. DataSite is a full service RIM services company that has grown to become an industry leader. Bootstrapping their way to success, Dale has a wonderful story to share about starting and building the company, initially as a media vault only business.  He has a great perspective…

Gerry Doedens is the President of FileBank in Toronto, Canada. Not only does he share his story of starting at 19, but the incredible growth of his businesses over the years. Gerry is also involved in the leadership of the Innovative Record Systems Group (IRSG), a cross-Canada partnership of independent record centers serving national accounts….

Mike Coakley is the Managing Partner of CH Coakley & Company in Milwaukee, WI. CH Coakley is a full service RIM service company as well as a vault, a scanning company and more. On the show today, Mike tells his own story and the company story. He also shares a number of wonderful ideas for…

Happy (almost) Valentine’s Day! Michael Lenhard is the President and CEO of National Records Centers. In his role a NRC President, Michael has a unique perspective on what is happening in the industry. This is significantly enhanced as a result of his previous ownership of a record center in the Greater New York area. During…

Marvin Parker is the General Manager of DocuSafe Data & Records Management in Princeton, New Jersey. He started with DocuSafe when it was only 50,000 cartons, a tiny division of Bohren’s Moving and Storage. Since he arrived as General Manager, he’s grown the business to over a million cartons in storage and more than a…

As the Managing Director of the largest independent data vault business in Australia, Brad McDonell has a great story to tell. Tape Management Services has locations in Sydney and Melbourne but serves all of Australia with tape management and data protection services. This is a great chance to hear Brad’s story and discover how they…

She birthed her business on September 11, 2001. The fateful events surrounding that day and the affect the tragedy had on her impacted how this RIM business owner even named the business. Renee Keener called her business American Document Securities. A full service RIM business serving the greater Atlanta market, Renee has an inspiring story….

Data security is not only a big issue for your clients, it is for you too. Today on the show I speak with Peter Guffin a Partner with Pierce Atwood in Portland, ME. Peter heads the firm’s Privacy and Data Security Practice Group. Peter is intimately involved in the legal aspects of data breaches. We…

Happy New Year! I hope 2012 will be your best year ever. Camille Habayeb has had a lot of great years in this industry. He is now a Global Director of Business Standards & Systems Compliance for Recall Corporation. Camille’s history and perspective on the industry is very valuable. And his personal story is pretty…

Happy New Year! My wish for you is that 2012 will be an incredible year for you personally as well as in your business. I am extremely grateful that you have supported the show this last year. My wish is that the interviews provide you with knowledge, ideas and a greater sense of community. To…

Happy Holidays. I hope your celebrations this coming weekend and week ahead are very special for you and yours. One of the things I continue to hear from so many people who listen to the show is how much they like the stories of others who have been in the business a long time. There…

Cool things are happening in Africa. And the show today will give you a glimpse into that. Our guest today is not in the record center business, but he is changing RIM in Africa. His name is Oyewole Oyedokun.  “Wole” ( as he is comfortable being called by the rest of us) is the  Founder…

Lest you assume that the RIM services world – especially in the multi-service record center part of the industry –  is lacking in new entreprenuerial start-ups… today’s show might change your mind. My guest today is  someone who came into the industry with absolutely NO connection to it… fact is he didn’t even know what…

Tom Dumez, Compliance Consultant/Employee HIPAA Trainer from Kent Record Management is the RIM industry guru on employee compliance. He trains RIM company employees to fully understand compliance and their role in it. We had Tom on the show about a year ago but on today’s show I wanted to catch up with him about what…

David Young is someone who grew up in his dad’s RIM business. Then he went away…  and now he’s back in the game as Regional Sales Manager at Brown & Meyers in Portland, Maine. I’d tell you more about him but then you’d miss his really cool “in-between” story. Without giving it all away, it…

On this week’s show, we talk to Helen Streck, the President and CEO of Kaizen InfoSource.  (This interview is a replay from early 2010 – but a really good one if you missed it.) Helen is a veteran records and information management expert and insider.  She is an active participant, award winner, leader and contributor…

Jay Geisler, the President and CEO of Data Vault Solutions, has an interesting story to tell. A former Iron Mountain Area GM, Jay experienced some serendipitous events that led to him owning two record centers, Corporate Storage Systems in the Cincinnati area and A&A Records Storage & Data Management in Lafayette, LA . What I find…

Hugh Smith is the President and Co-Founder of Firelock Fireproof Modular Vaults. Hugh has been in the vault manufacturing business a long time and has seen significant change over the years. He also has a unique “insider” perspective on the vault business and so he has valuable things to say. Because of that, I wanted…

James Hill and his dad, Douglas Hill, built a record center from within their moving and storage business over 25 years ago. They sold that business almost 10 years ago. But they loved the RIM service business so much, they jumped back into the business again seven years ago and have built another fast growing…

Michael Marchand is the Co-Founder and Chief Technology Officer of  VeriTrust  in Houston. Over the past few years VeriTrust has been growing like crazy. Today we will hear what they’ve been doing to see such huge success.   Michael was on one of the very first shows (Show #4) we produced… so if you haven’t…

On this week’s show my special guest is Gerry Frey, the President and Co-Founder of  Priority Express, Priority Archives and Priority Shred. Priority serves the greater Philadelphia markets and continues to expand and grow. The Priority story is inspiring for anyone attempting to build a RIM service business. You’ll find their innovative hiring philosophy quite…

Richard Harris is a mountain climbing, book writing Dad as well as a RIM entreprenuer.  He’s one of us, but has a pretty amazing story to tell. He and his son have a significant reputation for climbing the highest mountains all over the world.  In fact, as you’ll hear on the show today, they’ve even…

On this week’s show I have the honor of airing my recent interview with Elaine Brodsky, formerly of CitiStorage in New York City.  I had the opportunity to interview Elaine while we were at the O’Neil User’s conference last week in Huntington Beach, California. Norm Brodsky may be the iconic personality typically associated with CitiStorage,…

In this week’s show we catch up again with Corey Fitze of Sherlock Records Management who was a guest on the RIMproReport nearly a year ago. I get the chance to talk to Corey about what’s been going on in his world since the last interview. And, as usual, we’ll catch up on some news…

Fall is officially here.  And that means time to get back to normal life. Today, I have a great interview to help you with keeping your sales people and pre-sales process working. My guest is Howard Meltzer, the Managing Partner of SalesTiger, a sales training and sales support company. Howard and I discuss the power…

September begins and we launch into the second year of our show. This week I chat with Shaun Stevens, the Director of Vault Services for Cornerstone Records Management. Shaun shares some great insight with us about the state of the “vault” industry. And if you’re uncertain about the future of the traditional vault business  this…

Happy Birthday to Us! Happy Birthday To Us… Happy Birthday to Uuuuu-us! Happy Birthday to Us. Yes, it’s officially our 53rd show… and we’ve completed a full year of shows so today we’re celebrating. On the show we’ll catch you up on the news of the week and then I want to share the things…

It is the last show of our first year!  Pretty cool. Thanks for being part of the show every week, or when you can. This week we get you caught up on the latest industry news and then spend some time with the RIM industry fire protection guru, Warde Comeaux of Fire Protection International Consortium,…

I’m just back from vacation, so lots of industry news to catch up on this week. Plus we talk with the man… Ian Thomas of O’Neil Software. Ian has such a unique perspective on the industry that it is always good to chat with him. Included in our conversation is the Strategic Partner Conference, industry…

This week we chat with Tanya Curry, Founder and President of Market Search Inc. Market Search has been doing telemarketing and appointment setting in the RIM industry since 1988. While cold calling to set appointments is often hard and difficult work, Tanya and her team grind it out everyday in our industry. Today on the…

This week I am pleased to welcome  Kristjan Backman and Patti Bowles to the show. It’s a Canada show today. See, I’m in Canada on vacation… and Phoenix Recycling, Patti and Kristjan’s company is in Winnipeg, Manitoba Canada. Theirs is a story of perseverance, love and cool ways to make decisions. I think their conversation…

This week on the show I will be talking to Leo Kane.   Leo is the Managing Director of Saracen Datastore. Saracen Datastore is headquartered southwest of London, England and they currently have four locations. Leo talks about their “service” focused positioning, as well as the acquisition they just went through by a large national self storage…

This week I am pleased to have Jeff Hamra on the show.  Jeff is the founder of Titan Data Safe in Tulsa Oklahoma. Jeff has done some pretty cool things with his data protection business over the years. He is doing some things that might be worth learning. If you are wondering about integrating online…

This week we chat with Mike Sullivan, President of Automated Records Centre in State College, PA. Mike’s in a small market but is doing some incredibly cool stuff. He is an aggressive marketing implementer. Take time to listen to this interview. There are a lot of valuable lessons. By the way, if you want a…

This week on the show we get the opportunity to meet and talk with Steve Sisney. Steve is the CEO of Cornerstone Records Management, a company that is doing some significant expansion through organic greenfield start-up and acquisition. You’ll hear about the two most recent acquisitions just this last week. In this conversation we’ll learn…

This week on the show we will be talking to Jay Morton. Jay is the CEO and Founder of ScanVenture Technologies. I wanted to chat with him because his product is the first one I’ve seen in a long time as it relates to medical records scanning that makes a lot of sense. If you…

This week on the show we meet “the” RIM industry lawyer, Larry Varn.  Larry is a Partner in the Litigation Group at Pierce Atwood in Boston. Larry has been involved in some of the largest industry legal situations and as a result has  significant insider knowledge.  As you’ll hear, he’s got a ton of experience….

This week on the show we talk to Victor Hernández, co-founder of Safe Data Resources, a RIM service company with eight locations in Mexico City,  Guadalajara and Monterrey. Victor is a significant contributor to the industry as a whole, and along with board leadership in PRISM,  he also founded AMIGA, an independent Record Center association…

On the show this week we spend some time with Gary Smith, VP of Sales and Marketing at DACS, a manufacturer and global provider of steel decking products for the material handling, record storage and construction industries. Two of their industry focused rack products are Punch Deck and FlueKeeper. Gary is a significant contributor to…

*** If you have trouble playing the show in your browser, please click the Title of the show above to go to the actual show page.  It does work there. Our crack team of experts has not figured it out yet. The show today is all about blogging. Along with the industry news and regular…

This week I am extremely excited about my interview with Will Scott, President and CEO of the newly launched “BlegalBloss” company. BlegalBloss launched last week at the PRISM Conference in Miami and they were in my estimation, the standout “new” stars of the conference. And my sense is this interview with Will relates to you…

Hi from Miami, Florida where I am attending the PRISM International Conference. It has been a great conference so far and it’s wrapping up today. It has been a busy week but I took some time to ensure you got a great interview today. And it is a good one. Today’s special guest is Jason…

This is the get ready for PRISM Conference show. This week we have Melissa Burton, the Director of Events and Vendor Relations with PRISM International on the show. We’ll chat briefly with her about what will be happening in Doral next week. Then we also get to speak with Tom Dumez, Compliance Consultant and HR…

In a follow-up to the show we did a month ago on Pay Per Click Marketing, today I present a new report in that same style about Local Search Marketing. Local web search is growing in its importance to you and you cannot ignore it. Especially in the competitive world of local RIM service and…

A interesting look  today at a company doing many of the same activities we do in the RIM industry… but in a very different way. On the show today is Sarah Boden Carr, the CEO of Earth Class Mail. Sarah tells the company story and some of the ways they do what they do. Don’t…

This week, we’re glad to have Robert Miller and Vlad Vasak of K-2 Partners as our special guests. We’ll be discussing mergers and acquisitions in the RIM and Shredding space. As usual, we’ll bring you up to speed on all the latest industry news and information. News Links Earth Class Mail I hope you enjoy the…

It’s an exciting show this week.. Ray Barry,  VP of Sales and Marketing at Total Product Destruction talks to us about his new role as President of NAID in 2011. Contest!!!! I also launch the “Worst Printed Marketing Piece” contest on the show today. Scan and send me a brochure, be it bi-fold, tri-fold –…

The show is not  normal today. I realize that might be true of this show on a regular basis, but today doesn’t follow our typical routine. There is no interview today. Yes, as is usually the case, we do have a drop in visitor, but there is no extended conversation with someone from the industry….

March is flying by and we’re excited to present another great show this week. I hope it has been a successful and productive month for you. This week we’ll be talking with Andy Sokol, a serial RIM entrepreneur in Ft. Lauderdale. Andy has started CopyScan, Record Shred and his newest venture is Scanning School. He…

Welcome to the 30th show of the RIMproReport! Happy Saint Patrick’s Day! It’s a big weekend for many in the industry with the NAID Conference.  If you are attending, I hope it will be a great event for you. I’m thankful to have Joe Roberto of Shred-Tech on the show today to discuss their Generation…

Spring is in the air.  There is an energy within the greater RIM industry. And our guest this week is someone who exudes that energy in a significant way. Bob Johnson, Executive Director of NAID joins us today to discuss all things NAID, including the upcoming conference and much more. We’ll also fill you in…

It’s March! Can you believe it? I hope you are well and are finding success and growth as you burst into March. This week we’ll be talking with Angie Singer Keating of Reclamere. Angie is one of the founders of Reclamere and has emerged as an industry leading data security specialist. We’ll chat with her…

Is it spring yet? I know a ton of people can’t wait for the warmth to arrive. On today’s show, we have an interview with Chris Kelley, Chief Operations Officer at DataChambers. We’ll talk with Chris about what they have been doing and how they have been doing it. Quite a cool story. (Please excuse…

Welcome back to the RIMproReport! It’s been a couple months and a day since we’ve been here, but we’re back and in action now. I hope that your 2011 has been great so far, and that you’ve been staying warm. This week we’ll be catching up on news within the industry, as well as chatting…

Welcome to the final show of the 2010 year. Thanks for joining us each week to hear the stories and perspectives of different people within the RIM industry — and to keep up to date on the industry news. Instead of an interview this week, we will be recounting the big industry events throughout the…

The holiday season and year end is in full swing. I hope that you are enjoying it and are accomplishing what you need to in the closing days of 2010. On today’s show, Jim Johnson, Director,  Document Management with Cintas Corporation. Jim is a long time industry insider and has a unique perspective that includes…

Welcome back to the show after a week on hiatus. Hope you had a great Thanksgiving. This week we talk about Electronic Health Records, Meaningful Use and what does it mean to be “Certified.” We also look at a number of other EHR related issues that will be helpful to you as a RIM service…

It’s the “get ready for Thanksgiving” show. This week, the one… the only… Lori Palmer of REB Storage Systems International. Lori shares her story, as well as what’s happening from her perspective in the industry. And she updates us on the cool things happening at REB as well. We’ll cover a few industry news items…

Happy 11/11!! On this week’s show I am pleased to interview Dave Heric, President of DataSite in Seattle. Dave is also the current President of PRISM International. Dave is a long time industry veteran and he and his partners have built a great business in the greater Seattle area. I think you’ll enjoy listening to…

Today we have reached our 20th show. Thank you for your continual support and listening. On today’s show I am pleased to interview Jim Teske, President of RecordMax with locations in Jackson, New Orleans, Chattanooga and Mobile. Jim is also a PRISM International Board Member. In the interview Jim talks about his story, the RecordMax…

Happy Halloween! Sadly, this week’s show is not very scary. It is quite good actually. Our special guest is James Bastian, the founder of Docu-Depot in Montreal and DocuData Software, which is now used in other record centers around the world. You will learn a lot from his story. On the show today we’ll also…

This week a departure from the norm. On today’s show we talk about the care and feeding of shred trucks. Your trucks. And when your shred trucks are not working, there is no money coming in. Randy Rauenzahn, Equipment Trainer and Field Service Expert with Shredfast talks about the critical things that all shred truck…

On today’s show, a great interview with Rob Alston,  President, Operations and Business Development at Access Information Management.  Rob shares some great information on how they think about acquisitions, the scanning part of the business and the changes Access has made to their sales compensation programs.  You don’t want to miss it. We also relay…

This week’s show will remind you that anything is possible if you just decide to do it. Even if you have other things going on in your life. Even if you have trouble getting contracts signed. Even if – well, just listen. Corey Fitze, founder of Sherlock Records Management is someone you get  to meet…

This week an interview with a RIM industry start-up. Bill Bleil is the President of  Delaware Valley Archives.  Delaware Valley Archives serves the Philadelphia market and is based in Willow Grove, PA. This is a great story of early persistence, small victories and even some defeats.  If you are a grizzled veteran, this is a…

Cheryl Creviston, President and CEO of Jayhawk File Express in Topeka, KS has an interesting story to tell.  She came into the industry from a completely different industry background in 2006. Quite a leap as you will hear. But she and Jayhawk are doing very well. In fact, they keep racking up awards for it….

Sweet, check this out! We got listed in the Microsoft Zune podcast directory this week.  Yay! On this week’s show, we talk to Helen Streck, the President and CEO of Kaizen InfoSource.  Helen is a veteran records and information management expert and insider.  She is an active participant, award winner, leader and contributor in the…

The fall season has officially started on the RIMproReport. Hope you had a great summer and are ready for an exciting fall. On this week’s show we have a great conversation with Bradley Collings,  President of Secure Document Alliance.  Exciting and different,  SDA is  a significant player in the secure destruction industry.  They are active…

It’s the end of the summer show.  Labor Day weekend is approaching.  Thanks for a great summer to kick off the show. If you want to subscribe via iTunes to automatically get the upcoming shows, click the button on the right.  If you want a more detailed explanation, click here. Subscribe to RIMproReport with iTunes….

Welcome to our 10th show.  We’re excited by the continued growth of the show.  Thanks for supporting us by listening. We’d love to hear from you and learn more about what’s happening in your business. First major change of the show… we want to make each one around 30 minutes now.  We’ve been creeping up…

On this week’s show we chat with Ian Thomas of O’Neil Software about trends he is seeing in the RIM service industry.  I encourage you to follow Ian’s Twitter feed as he has great info and updates there. We also converse with Tom Dumez, VP of HR at Kent Records in Grand Rapids, Michigan.  Tom…

On this week’s show we talk to Bob Johnson, Executive Director of NAID.  We discuss some of the big things the association is currently working on. We also learn more about the Little Media Vault in a conversation with Neil Hunt of Critical Systems. And we also have a good chat with Jack Wiles of…

This week on the show: Joby Easton, Director Sales and Marketing for SSI Shredding Systems talks about the new parts division, SSC – Shredder Service Company. And we also talk about their extensive video library at Watch It Shred. A great conversation with Michael Ball, President of DataStore in Milwaukee about their new focus on…

On this week’s show we talk to Larry Juliano, Founder of EMR in the Cloud about the opportunity RIM service vendors have to support their medical clients with cloud based services. We also talk to Cary McGovern, also known as the FileMan about his perspectives on the RIM service industry in 2010 and beyond. Show…

Welcome to the first official RIMproReport broadcast.  While this is the first episode of the news series, we have had some interview shows we provided to set the stage. But here it is. Yay! On today’s show we talk to Jim Booth, Executive Director of PRISM International. We’ll talk about the new HIPAA rule and…

Here’s another great start-up story in the inaugural RIMproReport sessions. This interview is with Michael Marchand of VeriTrust in Houston, TX. There are some incredibly astute observations about the process of starting a RIM Business that Michael shares in this interview. Please enjoy and learn. Show Length: 59 minutes

Chris Harrer is a relative newcomer to the RIM industry – at least he was a couple of years ago when I did this interview.  In this interview he shares his start up story and the lessons he’s learned along the way.  Yes, I know it’s a couple of years old, but the lessons are…

Steve Richards is one of the true legends in the RIM services industry. The founder and president of Richards and Richards in Nashville, Steve’s story of starting his business and the lessons learned along the way can be a great help to others who seek to follow in his footsteps. This interview took place a…

On this week’s episode we replay a great chat Tom had with Jeff Crilley,  a former news reporter in Dallas.  This is an interview from a couple of years  ago done when Jeff was still a reporter, but the content and his message is still as valid and relevant today as it was the day…